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About Us


Gems Heaven is a wholesale company based in Chanthaburi. It is owned, and run by European management. We have over 10 years experience in the gemstone market and work close with suppliers from all the major gem mining & cutting centers in the world including Africa, India, China and Australia. Customer Satisfaction is the main priority for Gems Heaven. It is for this reason we only deal in top quality gemstones. We also have highly experienced Customer Support staff that is fluent in English, Swedish, German and Thai. All emails are replied to within 24-hours or less. Gems Heaven thrives on Customer Feedback. We love to hear from our customers so if you have any questions, comments or suggestions, please email us at support@gemsheaven.net and we will get back to you as soon as possible.


Customer Policies:
Shipping & Combining Policy:
http://www.gemsheaven.net/FAQ.php#shipping

Payment Policy:
http://www.gemsheaven.net/FAQ.php#payment

Contact Information:

http://www.gemsheaven.net/contact_us.php

Custom Fees:

http://www.gemsheaven.net/FAQ/customs.html

Return Policy:
http://www.gemsheaven.net/FAQ.php#returns

General Policies:

We ship daily Monday through Saturday, most times your order is shipped the same day we receive payment confirmation. All other items are shipped the following day. A shipment notification email will be sent as soon as your order has been shipped.

All the items are available in stock; we don't "drop ship" any of our merchandise. We pack all items in attractive and secure gemstone/jewelry boxes. This helps to ensure that your items arrive undamaged and as advertised.

We answer all emails within 24 hours, most emails are replied to within a matter hours. Please take into account the time difference between Thailand and the US when you are waiting for a reply. You can reach us at support@gemsheaven.net.

Our Certified Gemologists inspects all gemstones before we purchase them. This ensures 100% accuracy in our product descriptions - You Will Never Be Cheated Buying From Gemsheaven!

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